Frequently Asked Questions

About

Q: What makes Uniform Destination different from other uniform retailers?

A: Uniform Destination is a uniform factory outlet store specializing in medical scrubs. We strive to offer our customers tremendous value every day. That means name brand scrubs at outlet savings! You will find no factory seconds and no irregulars. The quality of our garments meets or surpasses the quality that you will find at any other retail or boutique scrub shop.

Q: Do you ship internationally?

A: Unfortunately we only ship within the continental United States at this time.

Q: Do you accept coupons?

A: As a company, we want our customers to get a great deal, everyday, with no gimmicks. For that reason, we limit the amount of coupons we distribute and instead price our merchandise at the best possible price so our customers can be sure they are getting the best deal in town. To find out more about available coupons, contact your favorite location. Unfortunately, we are unable to accept any coupons for purchases made online.

Q: Do you ever have sales in-store?

A: When we say “No Gimmicks”, we mean no gimmicks! In order to offer our customers tremendous value always, we have an everyday low price on all of our merchandise. To our customers this means they will get the best deal in town anytime they shop. For our super savvy savers, we offer a huge selection of closeout merchandise in all of our stores. On these closeout racks are the best of the best brand name scrubs at deeply discounted prices. Closeout items are always priced as marked and typically reflect savings up to 70% off.

Q: Are the online prices the same as the in-store prices?

A: Not necessarily. Due to the competitive nature of online sales, there are many rules regarding advertised pricing. We price all of our merchandise at the best possible price allowed. For that reason, some items may be priced differently in our store locations. To inquire about pricing on any particular item, contact your favorite location directly.

Brands

Q: What type of brands do you carry?

A: We carry the most popular brand named scrubs including Cherokee, Dickies, Grey’s Anatomy by Barco, Healing Hands, Heartsoul, Koi, Landau, Med Couture, Peaches, Urbane, WonderWink and Sanibel Scrubs, a Uniform Destination exclusive. For the super savvy saver we also offer our exclusive value line, Gem Scrubs. You can view a complete list of brands here. Please note that brand availability will vary by location.

Q: How can I find out if you carry a certain brand or style?

A: Once in our “shop” section, you will see a list of brands available for online purchase. Our brand availability in-store varies by location. We recommend contacting your favorite location to inquire about offerings in store. If you still have no luck finding the item you are looking for, feel free to contact us. We would love to hear about the item you are in search of.

Orders

Q: Do you do back orders?

A: No. If an item is out of stock, a customer service representative will contact you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested. We apologize for any inconvenience this may cause.

Q: I’m having problems completing my order. Who can help?

A: If you need help completing an order, feel free to contact us by email to customerservice@uniformdestination.com.

Payment Information

Q: Do you accept international credit cards?

A: We do accept international credit cards containing a logo from either Visa, Mastercard, Discover or American Express, however, we only ship within the continental United States.

Returns

Q: What is your return policy?

A: Learn about our in-store return policy and our online return policy here.

Q: I made a purchase in-store and am being denied a refund. Can I send my items to the online fulfillment center to receive my money back?

A: Unfortunately, this is not an option. Items purchased in-store cannot be accepted for return by the online fulfillment center.  As a company, we have a posted NO REFUNDS policy in all of our stores. We only accept returns for refunds for purchases made online because of the nature of online shopping and the inability to see, feel, and try on merchandise. All of our physical stores are equipped with fittings rooms and have a 30 day exchange policy.

Q: What do I do if I want to return what I ordered online?

A: Check out the Return Policy page.

Q: What do I do if I want to exchange what I ordered?

A: Exchanges online are tricky. We recommend you return the item you no longer want by going through our normal return process and then go back in and re-order the item you would like. Shipping costs for returned items are not refundable.

Please allow 7-10 business days for your refund to process after receipt of your returned items.

Unfortunately merchandise purchased online will not be accepted for return or exchange at any of our retail stores. Likewise, merchandise purchased at any of our retail stores will not be accepted for return or exchange online.

Q: How long does it take for me to get a refund?

A: Once your returned items are received, please allow 7-10 business days for your items to be processes, inspected, and for your original payment method to be credited. Please note that depending on your credit card company or bank, it may take an additional business days after your credit is applied for it to post to your account.